Return & Refund Policy

Eligibility for Returns

A return or replacement request can be made within 48 hours of delivery if a product arrives damaged, defective, expired, or different from what was ordered. Please contact us with your order number and photos of the item before sending anything back.

Non-Returnable Items

Because our products are consumable food items (honey, dates, oils, nuts, etc.), opened or used products cannot be returned unless they are damaged, defective, or incorrect on arrival.

How to Request a Return or Refund

Contact our support team by phone or email with your order number and a description of the issue. Our team will review the request and confirm the next steps (replacement or refund).

Refund Timeline

Once a return or refund is approved, the refund is processed within 7-10 working days. For Cash on Delivery orders, refunds are issued via bank transfer or mobile financial service to the customer's provided account.

Refund Method

Refunds are issued to the original payment method where possible. For Cash on Delivery orders, or where the original method isn't available, we will arrange the refund via bKash, Nagad, or bank transfer.

Order Cancellation Cut-off

An order can be cancelled before it is dispatched. Once an order has been handed over for delivery, it may no longer be cancellable.

Evidence Requirement

For damaged, defective, expired, or incorrect items, please share clear photos and your order number so we can verify the issue quickly.

Return Shipping & Delivery Refusal

For valid claims (item damaged, defective, expired, or incorrect on arrival), we arrange or cover the return. Refusing delivery without a valid reason, or repeated refusals, may affect eligibility for future Cash on Delivery orders.