Support
Frequently Asked Questions
Everything you need to know about our products and services
About Bionic
What is Bionic?
Bionic is a natural food and wellness-focused brand of Bor De Guna. Our goal is to bring people closer to nature and a healthier life through trustworthy, transparent, and carefully presented products.
Are Bionic and Bionic Garden the same name?
Bionic is the master brand. "Bionic Garden" is the concept for the Bionic website and our future physical experience — it is not a separate trading name.
Are all Bionic products organic?
No. We do not make a blanket "organic" claim for every product. Where a product is organic or certified, the relevant verified information is clearly stated on that product's page and packaging.
How can I verify a certification?
Certifications are product-specific. When a certificate exists, the product page shows the issuer, number, validity, and a document link. We do not claim certification with a logo alone.
Products
Where can I find a product's ingredients?
Ingredients, allergen, storage, and shelf-life information are provided on each product page and its packaging. If something is not listed, please ask customer care rather than assuming.
Does this product cure any disease?
Bionic food products are not a substitute for the treatment, diagnosis, or cure of any disease. If you have an illness, are pregnant, have allergies, take medication, or follow a special diet, please consult a qualified healthcare professional.
Ordering & Delivery
How do I place an order?
Select your preferred variant, tap "Add to basket," then complete checkout from your basket. If you need help, contact us on WhatsApp or customer care.
What payment methods are available?
Cash on Delivery is currently active on the website. Online payment will appear as a verified option at checkout once it is enabled.
How long does delivery take?
Delivery times depend on your location. Our team confirms the current delivery timeline for your area at checkout and via customer care.
Returns & Refunds
When can I request a return or replacement?
You can request a return or replacement within 48 hours of delivery for items that arrive damaged, defective, expired, or incorrect, with photos and your order number. Opened or used consumable food items are generally not returnable unless they were defective or incorrect on arrival.
How long do refunds take?
Approved refunds are usually processed within 7–10 working days. For Cash on Delivery orders, refunds may be issued via bKash, Nagad, or bank transfer.
Support
How can I reach customer care?
Phone/WhatsApp: ; Email: .
Still have questions?
Can't find the answer you're looking for? Please chat to our friendly team.
Contact Support